Terms and Conditions

At Tomi Auto Spa, we are committed to providing high-quality service and a professional, transparent client experience. Because auto detailing is a time-based service that involves reserved scheduling, labor, and professional-grade products, the following policy applies to all appointments and services booked with us.

A deposit may be required to secure your appointment. Any deposit paid will be applied toward your final service total.

Deposits are non-refundable in the event of:

• late cancellations, 
• same-day cancellations, 
• no-shows, 
• or significant misrepresentation of the vehicle’s condition at the time of booking. 

If Tomi Auto Spa needs to cancel your appointment for any reason, any deposit paid will be refunded in full or transferred to a rescheduled appointment at your preference.

We require at least 24 hours’ notice for cancellations or rescheduling.

Appointments changed with proper notice may have any deposit paid transferred to a new appointment date. Appointments canceled with less than 24 hours’ notice may result in forfeiture of the deposit.

We understand that emergencies happen. Exceptions may be made at our discretion.

Service pricing is based on the vehicle size and condition as described at the time of booking.

If the actual condition of the vehicle requires substantially more time, labor, or product than originally expected, pricing may be adjusted accordingly. This may include, but is not limited to:

• excessive pet hair, 
• heavy staining, 
• severe interior buildup, 
• odor treatment, 
• excessive sand, salt, or mud, 
• biohazardous material, 
• or excessive personal items left in the vehicle. 

Whenever possible, any pricing adjustment will be communicated and approved before additional work is performed.

Due to the nature of auto detailing services, refunds are generally not provided once a service has been completed.

However, client satisfaction is important to us. If you are dissatisfied with any aspect of your service, you must notify us within 24 hours of service completion. We will review the concern and, when appropriate, provide a reasonable touch-up or re-service of the affected area.

Partial refunds, full refunds, or service credits may be issued solely at the discretion of Tomi Auto Spa if a concern cannot be reasonably resolved through a touch-up or re-service.

Auto detailing can significantly improve a vehicle’s appearance, but some issues cannot be permanently corrected through cleaning or cosmetic enhancement alone.

We do not guarantee removal or correction of pre-existing conditions including, but not limited to:

• permanent stains, 
• worn, cracked, or damaged interior materials, 
• faded trim, 
• etched water spots, 
• deep scratches, 
• rock chips, 
• paint failure, 
• oxidation, 
• or persistent odors embedded beyond restoration. 

No refunds will be issued for results limited by the vehicle’s pre-existing condition.

Exterior detailing results are subject to environmental exposure after service. We are not responsible for the effects of rain, snow, dust, pollen, road spray, or normal driving conditions once the vehicle leaves our care.

If weather conditions prevent us from safely or properly completing a scheduled service, the appointment may be rescheduled.

Clients are responsible for removing valuables and personal belongings from the vehicle before service. Tomi Auto Spa is not responsible for lost, damaged, or misplaced items left inside the vehicle.

We reserve the right to refuse or discontinue service at any time due to unsafe working conditions, hazardous interiors, inappropriate behavior, or inaccurate disclosure of vehicle condition.

By booking with Tomi Auto Spa, you acknowledge and agree to this policy. Clients agree to contact us directly to address any concerns before initiating a chargeback or payment dispute. In the event of a dispute, we reserve the right to provide appointment records, invoices, service notes, communications, and before-and-after documentation to the payment processor or financial institution.

By booking a service with Tomi Auto Spa, you acknowledge that you have read, understood, and agreed to this Refund, Cancellation & Satisfaction Policy.

The only places I changed were the deposit references so they stay accurate if a deposit is not collected every time.

A slightly smoother version of the first sentence under Booking & Deposits would be:

A deposit may be required to secure your appointment, and any deposit paid will be applied toward your final service total.